Lunes negro: Starbucks dará atención especial a los clientes estrestados por Wall Street

24 de agosto, 2015 | 16.10
El lunes negro del mercado financiero levantó tanto la presión de Wall Street que el CEO de Starbucks, Howard Schultz, le escribió un mail a los empleados de los locales de la cadena de café para que sean más amables que de costumbre con los clientes.

"La volatilidad del mercado financiero comibnado con la gran incertidumbre política en el país y en el extranjero, va a tener sin dudas un efecto en la confianza del consumidor y quizás incluso en las actitudes y el comportamiento de nuestros clientes", escribió Schultz según una copia del mail original

Este contenido se hizo gracias al apoyo de la comunidad de El Destape. Sumate. Sigamos haciendo historia.

SUSCRIBITE A EL DESTAPE

que consiguió el medio estadounidense Fusion.

"Nuestros clientes pueden experimentar un nivel alto de ansiedad y preocupación. Por favor reconozcan esto y, como siempre hacen, recuerden que nuestro excito no es un derecho, sino algo que tenemos que ganarnos todos los días. Entendamos la presiones que pueden estar sintiendo nuestros clientes, y hagamos todo lo que podamos, individualmente y colectivamente, para exceder sus expectativas", completó.

La copia del mail (en inglés):

To: Starbucks partners; managing directors for company-operated and joint venture markets
Date: August 24, 2015
Re: Message from Howard: Leading Through Turbulent Times


Dear Partners,

During our 23-year history as a public company, we have experienced – and successfully navigated through – several periods of extreme stock market volatility. And although we are not immune from the global stock market selloff that has now made its way to Wall Street, my confidence in our company and in all of you has never been greater. We are in the midst of another record-setting year – combining our unique “third place” in-store experience with highly relevant coffee and tea innovation and differentiated customer-facing mobile and digital technologies. We are making a profound social impact in the communities we serve around the world, and will continue to do so today and into the future.

Our company has weathered many different types of storms. But our brand has never been stronger or more relevant. Our pipeline of new products and breakthrough innovation has never been more robust. And our long term commitment to delivering an elevated partner experience is unwavering. I can assure you that we will continue to lead and manage the company through the lens of humanity, doing everything we possibly can to continue to make your families proud of our company and all we stand for. You have my word on this.

Today’s financial market volatility, combined with great political uncertainty both at home and abroad, will undoubtedly have an effect on consumer confidence and perhaps even our customers’ attitudes and behavior. Our customers are likely to experience an increased level of anxiety and concern. Please recognize this and – as you always have – remember that our success is not an entitlement, but something we need to earn, every day. Let’s be very sensitive to the pressures our customers may be feeling, and do everything we can to individually and collectively exceed their expectations.

Our growth plans for the future of our company will not be impacted by the turmoil of the financial markets. We will positively manage through today’s challenging environment just as we have positively navigated through challenging moments in the past. The experience we deliver in our stores, the strength and equity of our brand, and the primary reason for our current and future success is because of all of YOU. I believe in you and have never been prouder to be your partner.

Onward,

Howard

LA FERIA DE EL DESTAPE ►